A call center is essential for businesses that need to follow up with clients to book their leads. Without a call center, it’s up to your team to reach out, and this usually isn’t the most efficient way of seeing increased bookings and ROI.
And this is why…
Call centers are more effective!
Your team is busy helping you run your business, and when new leads come into your pipeline, they’re not always able to jump on them right away. Call centers can instantly follow up with your leads around the clock! On the weekends when we often see the highest volume of leads. So, when you’re not in the office, a call center can get them booked right then and there!
Our clients often ask us why they see so many leads come in during the weekend, and come Monday, they’ve lost interest or are hard to reach. That’s because, on the weekend, people have free time and are more likely to make an appointment. By the time Monday rolls around, they’re busy, or they’ve lost interest.
Having someone contact your leads immediately and answer their questions to get them on the books will elevate your new client’s experience and take your customer service to the next level. Plus, it won’t require any effort on your part, which leads us to our next point…
It frees up your team to focus on other things!
When your team doesn’t have to check up on new leads and make calls, they have a lot of extra time and resources to dedicate to your business and ensure everything runs smoothly. This will also help improve your customers’ perspective of your customer service. People coming in can talk with your team without waiting for them to wrap up a call, making your clients feel cared for by knowing that your team is focused solely on helping them in that moment.
Where do you find a call center?
Well, we are excited to let you in on a secret…
We are actually rolling out our own call center, which will be a game changer for our clients for all the reasons listed above and MORE!
Our professional communication specialists will be trained on your brand’s voice. That means they’ll talk using your lingo and be educated on topics about your business so they can answer any questions that come their way. This way, when we follow up with your leads, your clients will think it’s someone from your office calling!
At Brandout, we love helping our clients fill the void in their businesses, and so many of you have reached out to tell us how helpful a call center would be in increasing your bookings and leads. So, we are happy to announce it is finally here, and we would love to chat with you about how we can add this to your package!
Give us at (719) 301-7760 or send us a message at team@brandoutsocial.com and let’s get started!
